Egb Privacy Policy — How Your Personal Information Is Collected and Protected

Egb ("we", "our", "platform") is an internationally licensed online gaming and betting service provider. We believe your privacy is a fundamental right, and that our services should be built on a foundation of trust and transparency.

This Privacy Policy explains what personal information egb collects, how it is used, under what circumstances it may be shared with third parties, and the steps we take to protect your privacy.

This policy applies to the following:

• All individuals using the egb website (egb.onl).
• Egb mobile application users.
• Registered members and individuals in the process of registering.
• Anyone who contacts egb.

Egb collects two types of information — what you provide directly, and what is automatically collected while you use our services. A detailed breakdown is provided below:

Egb uses your personal information solely for specific, legitimate purposes. We never use your data for anything beyond what is required. The primary purposes are:

• Account Management: Your information is used for registration, login, verification, and account security.
• Payment processing: Financial information is required for accurate processing of deposits, withdrawals, and transactions.
• Customer Support: Your contact information is used to resolve issues and respond to your queries.
• Security & Fraud Prevention: To detect suspicious activity and maintain platform security.
• Legal Obligations: Information required for KYC, AML, and applicable legal compliance is retained accordingly.
• Service Improvement: Usage patterns are analyzed to further improve your experience.
• Responsible Gaming: To identify problematic gaming behavior and provide timely support.

We never send marketing communications without your consent. Every promotional message includes an option to opt out.

Egb does not sell your personal data to third parties. However, in certain circumstances, information may be shared with trusted partners:

• Payment Processors: Necessary financial information is shared with mobile banking service providers to complete transactions.
• Identity Verification Providers: With authorized verification agencies to complete the KYC process.
• Law enforcement agencies: Only when legally required, and solely upon a court order or directive from a regulatory authority.
• Technology partners: Technology companies that support platform operations, all bound by strict confidentiality agreements.

For international data transfers, we ensure that the destination country has adequate data protection measures in place, or that protection is guaranteed through the necessary agreements.

The egb website uses various types of cookies and tracking technologies. Cookies are small text files stored in your browser that help enhance your experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

We only retain your personal information for as long as necessary. Our general data retention policy:

• Account data: retained for as long as the account is active and for a minimum of 5 years after closure (as required by law).
• Transaction records: minimum 7 years (as required by AML regulations).
• Communication history: 3 years.
• Technical logs (IP, session): 90 days.
• Gaming records: 5 years.

As an egb member, you have several important rights over your data:

To exercise any of these rights, email us at support@egb.onl. We will respond within 30 business days.

Egb's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

To protect your data, egb employs the highest industry-standard security measures:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Regular security audits: Periodic security assessments conducted by third-party specialists.
• Data Minimization: Only the information that is strictly necessary is collected and stored.
• Access Control: Only authorized personnel can access specific data.

However, no transmission over the internet can be guaranteed to be 100% secure. In the event of a security breach, we will promptly notify affected members and take immediate steps to resolve the issue.

This Privacy Policy may be updated due to business changes, legal requirements, or service improvements. When changes occur, our process is:

• You will receive an email notification at least 14 days before any significant changes take effect.
• A clear notice of any changes will be displayed when you log in to the platform.
• The date of the most recent update will always be displayed at the top of the policy.
• If you object to the changes, you may request to close your account.

Continuing to use egb after any changes have been made will be considered as your acceptance of the updated policy.

For any privacy-related questions, concerns, or requests, please contact our Data Protection team:

We are always here to help with any questions about your privacy rights. Feel free to reach out at any time — support is available in Bengali, 24/7.