Can I change my limits at any time?

Reducing a limit takes effect immediately. However, increasing a limit requires a 72-hour cooling period. This rule helps prevent impulsive overspending in the heat of the moment.

Can I get a refund on my account balance if I self-exclude?

Yes. Any balance remaining in your account when self-exclusion is activated can be withdrawn through the standard withdrawal process. Contact support@egb.onl for more details.

Are responsible gaming tools free to use?

Yes. All responsible gaming tools — including limit-setting, self-exclusion, and cooling-off periods — are completely free. There are no additional charges for using them.

What can I do if a family member is addicted to egb?

Reach out to support@egb.onl with a detailed description of the situation. Our team will help you take the right steps. At the same time, gently encourage your loved one to seek support.

Does the account reopen automatically once the self-exclusion period ends?

No. Once the period ends, your account is not reactivated automatically. You'll need to submit a request and complete a cooldown period. This ensures the decision is a considered one.

egb | Responsible Gaming – Play Smart and Stay in Control

Protection Tools

Egb's Responsible Gaming Safeguards

Six core tools to keep your gaming experience safe

Set Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 72-hour waiting period.

Session Time Limit

Decide in advance how long you'll play in each session. Once that time is up, egb will automatically remind you to take a break.

Cooling-Off Period

If you feel you need a short break, set a cooling-off period of anywhere from 24 hours to 6 weeks. Your account will be temporarily suspended for that duration.

Self-Exclusion Benefits

If you need a longer break, you can self-exclude for anywhere between 6 months and 5 years. Your account will be fully locked for the entire duration.

Gaming History Review

Keep track of your gaming patterns, spending stats, and time played. Reviewing your history regularly helps you stay aware.

Direct Support

For any issue or crisis, egb's responsible gaming team is available 24/7, 7 days a week.

Table of Contents

What Is Responsible Gaming
How to Recognize Problem Gaming
Self-Assessment Test
How to Set Limits
Self-Exclusion Process
The Role of Family & Friends
Minor Protection
Support & Contact

Gaming is entertainment. It should never be seen as a source of income or a way to chase losses. If you feel gaming is having a negative impact on your life, seek help now.

What does responsible gaming mean?

Responsible gaming is an approach where you treat gaming purely as entertainment and play within your means. egb believes every player should set their own limits — and stick to them.

Responsible gaming means:

Only play with money you can afford to lose without it affecting your daily life.
Not using gaming as an escape from other problems.
Staying within your set time and budget.
Accepting losses and not desperately chasing money you've lost.
Not letting gaming take priority over family, work, or studies.

Building a responsible gaming culture at egb is just as important to us as our business goals. We're not only focused on profit — the long-term wellbeing of our players matters just as much.

How to Recognize Problem Gaming

Gaming addiction doesn't develop overnight — it builds up gradually. That's why recognizing the signs early matters. Be alert if you notice any of the following:

Financial SignsSpending beyond your budget, taking on debt, or borrowing money from others to play.

Behavioral SignsChasing losses, being unable to stop playing, or gambling in secret.

Social SignsWithdrawing from family or friends, lying about gaming.

Emotional SignsFeeling restless or irritable when you can't play, and thinking about gaming constantly.

If you notice any of these signs, contact egb's support team right away or activate self-exclusion yourself. Seeking help isn't a weakness — it takes real courage.

Self-Assessment Test

The questions below are an opportunity to reflect honestly on your gaming behavior. Check the ones that apply to you:

I often end up spending more than my set budget.

When I lose, I keep playing to try to win the money back.

I hide my gaming from family or friends.

Gaming is getting in the way of work, studies, or time with family.

I feel restless or irritable when I'm unable to play.

I have borrowed money or taken loans to fund my gaming.

I've tried to stop playing but couldn't.

How to Set Your Limits

Setting your own limits on egb is straightforward. Just a few steps in your Account Settings and you can put your preferred limits in place:

Log In to Your Account

Go to Responsible Gaming Section

In the Settings menu, look for the "Responsible Gaming" option.

Choose Your Limit Type

Deposit limit, session limit, or loss limit — choose whichever suits your needs.

Set Amount & Duration

Enter daily, weekly, or monthly limits and specify the amount.

Confirm

Confirm your limits — they take effect immediately. To increase a limit, a 72-hour waiting period applies.

Limit decreases take effect immediately, but increases require a 72-hour cooldown. This prevents impulsive decisions to raise your budget.

Self-Exclusion Process

If you feel you need an extended break, use egb's self-exclusion feature. Your account will be fully locked for a set period:

Temporary Break: Cooling-off periods from 24 hours up to 6 weeks.
Self-Exclusion (Fixed Period): From 6 months up to 5 years.
Permanent Self-Exclusion: Request to permanently close your account.

While self-exclusion is active, you will not be able to access your account or place any bets. You will also not receive any promotional offers or bonus notifications during this period.

Self-exclusion is a serious decision. Once activated, it cannot be reversed before the period ends. Contact support@egb.onl if you need assistance.

The Role of Family & Friends

Worried about a loved one's gaming behavior? You're not alone, and you can help. Here are a few things to keep in mind:

Talk openly, without judgment — respond with empathy, not criticism.
Avoid funding their gaming habit.
Let them know about egb's support services and be there for them.
You can contact egb to set limits or request self-exclusion on their behalf.

Remember, gaming addiction is a mental health issue. Be patient and supportive.

Minor Protection

Egb strictly enforces an 18+ policy. We have measures in place to keep minors away from gaming:

Age verification is required at registration.
Identity is verified through the KYC process.
Suspicious accounts are suspended immediately.

Parents can use internet filtering software and keep their account credentials out of reach of children. If you believe a minor is accessing egb, notify us immediately at support@egb.onl.

Support & Contact

Don't hesitate to ask for help. egb's responsible gaming team is always here for you:

Email: support@egb.onl — response within 2 business days.

Live Chat: Live chat support is available anytime — just log in to the platform.

Remember, reaching out for help is the bravest step you can take. Get in touch today.

EGB Responsible Gaming — Build Safe & Healthy Gaming Habits