EGB FAQ — All Your Questions Answered

Go to egb.onl and click the "Register" button. Enter your mobile number or email, password, and date of birth. Verify via OTP and your account will be ready — completely free and in just 2 minutes.

No. Under egb's policy, each person is allowed only one account. If multiple accounts are found, all of them will be closed and balances may be forfeited.

A scan of your National ID (NID) or passport is typically required. KYC verification is mandatory before withdrawals. Once documents are uploaded, verification is usually completed within 24–48 hours.

After logging in, go to "Profile Settings" and select "Change Password." Enter your old and new passwords, then confirm with an OTP. If you've forgotten your password, use the "Forgot Password?" link on the login page.

To close your account, email support@egb.onl or submit a request via live chat. Please withdraw any remaining balance before closing. You can also take a temporary break as part of responsible gaming.

egb supports multiple payment methods including Mobile Pay, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. Mobile Pay and Nagad are the most popular, and both can be used for deposits and withdrawals.

The minimum deposit on egb is ৳200. To qualify for the welcome bonus on your first deposit, you must meet the specified minimum amount. Visit the bonus page for full details.

Withdrawals via Mobile Pay and Nagad are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days. KYC verification is mandatory before your first withdrawal.

Even after a successful payment, bank or MFS network delays can sometimes take 5–10 minutes to reflect. If your balance still hasn't updated after that, contact us at support@egb.onl with your transaction reference number.

egb generally does not charge any additional withdrawal fees. However, your payment provider (Mobile Pay/Nagad) may apply their own service charges. Check the payment section of your account for the latest information.

A welcome bonus is credited automatically to your account when you open a new account and make your first deposit. For bonus amounts and terms, visit the bonus page. Note that rollover requirements must be met before using the bonus.

A rollover or wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, a 10x rollover on a ৳100 bonus requires you to wager a total of ৳1,000.

egb's official Voucher Page & Latest Promotions Voucher codes are available on the page. Simply enter your code in the voucher code box at the time of deposit and the bonus will be applied automatically.

A cashback percentage is applied to net losses each week. Cashback is typically credited to your account on Mondays. Visit the bonus page for cashback rates and full terms.

egb offers betting on 20+ sports including cricket, football, tennis, badminton, kabaddi, and volleyball. Live betting is available for all major tournaments such as BPL, IPL, and the World Cup.

Yes, all Live Casino games on egb are fully accessible via mobile browser. You can enjoy live dealer games on your smartphone without downloading a separate app.

egb Lottery Draws are held regularly in this section. Purchase a ticket to enter. Any winnings are credited to your account automatically. Visit the lottery page for full details.

The minimum bet generally starts from ৳10. Maximum betting limits vary by game and market. VIP members enjoy higher limits. Check the relevant game's details for specific information.

Yes. egb uses industry-standard SSL encryption. Your personal and financial information is never shared with third parties. Learn more Privacy Policy See the page.

Log in and go to "Settings → Security" to enable 2FA. You can use a mobile OTP or an authenticator app. Once 2FA is active, you'll be prompted for an extra code each time you log in.

Change your password immediately and notify us at support@egb.onl. Our security team will review your account and take prompt action. If there was a login from an unrecognized device, revoke that session right away.

Placing regular bets on egb automatically earns you VIP points. Reaching a set points threshold upgrades your VIP tier, with each tier unlocking exclusive perks, higher withdrawal limits, and a dedicated account manager.

VIP points can be redeemed for bonus cash, free bets, and special rewards. To redeem your points, VIP Page See details. Higher-tier members enjoy even greater benefits.

VIP tiers are reviewed monthly. Staying regularly active keeps your tier intact. Extended inactivity may result in a tier re-evaluation. Visit the VIP page for full details.

Email us at support@egb.onl or use the live chat on the site. Our Bengali-speaking support team is available 24/7, and you can typically expect a response within 1 hour.

Send a detailed complaint to support@egb.onl, including the subject, date, and any relevant information. We typically investigate and respond within 24 hours.

Yes, egb's support team is fully available in Bangla. Our support system is built with Bangladeshi users in mind — write or speak in Bangla, and we'll understand.